Frequently Asked Questions

Do you ever book more than one animal at a time?

Yes. If you prefer that your pet is our only guest, please notify Erin upon booking and we can arrange for that.

Do you offer bookings during holidays?

Yes. We offer standard pricing for non-holidays, and holiday pricing for holidays. We occasionally travel, but are usually home and available for bookings.

What do I need to bring for my pet's stay?

The only items we require for your pet's stay are the correct amount of food for your pet's stay, a leash, and any medications your pet needs to be given. Please DO NOT send your pet with kennels, beds, blankets, toys, bowls, or large bins of food. We have beds, blankets, toys, bowls, and treats for your pet to use while they stay. The more items that are brought, the greater chance of misplacing something. We ask that you please measure out the correct amount of food for your pet's stay and only send that - please DO NOT bring large bins of food in excess of what your pet needs for their stay.

Do you send pictures/updates?

Absolutely! We pride ourselves on our great communication, and we are always available to provide updates about your pet.

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When is payment due, and how should I pay?

Payment is due in full at the time of booking in order to hold your pet's reservation. Payment can be sent via Venmo, Apple Pay, CashApp, or Zelle. 

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What is your cancellation policy?

Cancellations prior to 24 hours before the booking's scheduled start time will be refunded in full. Any cancellations within 24 hours of the booking's scheduled start time will be refunded at 50%.